Product Questions
1. What types of products does Amped Apparel offer?
Amped Apparel offers a wide range of trendy apparel including Crop Tops & Tops, Hoodies, Shirts & Blouses, Shorts & Skorts, Skirts & Dresses, and Sweatshirts.
2. Are the products available in all sizes?
Yes, we offer a variety of sizes to cater to different body types. Please check the size chart available on each product page for accurate measurements.
3. How can I care for my Amped Apparel products?
We recommend following the care instructions provided on the label of each product. Generally, machine wash in cold water and tumble dry on low heat is safe for most items.
Shipping & Delivery
1. How long does it take to process and ship my order?
Orders are processed within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 business days, while free shipping via EMS takes 15-25 business days.
2. Do you ship internationally?
Yes, we ship globally except to Asia and a few remote areas due to logistical constraints.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns & Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached.
2. How do I initiate a return or exchange?
Please contact our customer support team at [email protected] with your order details and reason for return/exchange. We will guide you through the process.
3. Are there any charges for returns or exchanges?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Exchange shipping costs will be covered by Amped Apparel.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. How can I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM (PST).
3. Can I visit your physical store?
Currently, we operate exclusively online. However, you can reach us at our office located at 922 Crowfield Road, Phoenix, US 85012.
